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I was pleased from the beginning to the end of my roof installation experience. Everyone involved was very knowledgeable, professional and very accommodating. Stefan Eliopoulos was my go-to person when the job first started. I was able to contact him with questions and he replied quickly. Also questions regarding my gutters and down sprout. He walked me through the hold process. Chad Williams was the best Project Manager you can want. He was the last person for me to work with. He was extremely accommodating. Very knowledgeable of the roofing business. He explained what next to expect products was on time and the guys worked really hard. The day of installation of the roof was installed Chad Williams, Sr. Project Manager called before the installation to explain everything that was going to happen. He came out on installation day to be sure everything was going to plan, and he double checked the roof to be sure there were no issues. I had a few questions once the roof was installed, and he explained everything to my satisfaction. He made me feel like he was more than a Project Manager he went above and beyond what was expected. He took pride in delivering a great product to the us. He even returned to make sure my divertor was place on the roof correctly to my satisfaction. He explained when and how the Invoice and Warranty would arrive to me. I would highly recommend Shanco to anyone. He explained to me about Ridge Vent and Attic Vents. Neighbors like the roof.
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