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The team met all my expectations !!!!!
Sales Rep Jared Smyser was very patient and transparent with me thoughout this process as it was new to my wife and I. We had previously commited to another contact with a roofing company in which I will not share there name that gave me an over price cost of 10K. Jared reviewed my quote and advised me that they will be doing the same thing, work with the insurance company and guarantee the work be completed efficiently by a company that has been around for a looooong time to a lower cost. He communicated with me throughout the process explaining to me who will be contacting me and who to talk to if I have questions. He was very personable, understanding and committed to his work and making me a happy customer. Thanks Jared, we love our new roof.
Johnathan was very helpful and went above and beyond. Johnathan showed up early and cleaned off our room, porch and part of our driveway before his team began work on installing a new skylight and fascia boards. The team arrived on time and made a quick work of a quality product.
Excellent experience. Mr. Andrews was courteous, experienced and explained what he was going to do in removing the original fan and replacing a different type under warranty. Shanco has really good people.
Great experience. Chris gave a fair and honest assessment and estimate (and I got estimates from 3 other companies). Johnathan and the whole team were great to work with. They kept me informed of the schedule, and they actually called to see if they could start a day early. The team did a great job, and left no mess behind. The roof looks great, and Johnathan even stopped by later to check on everything. I would definitely use again.
Initial contact with company representatives instilled confidence and trust. All company representatives demonstrated superior service and craftsmanship from start to finish. They responded expeditiously to every question and concern I voiced, One of the very few companied I have interacted with in the last couple decades whose goal was to provide a superior quality product at a competitive price and guaranteed I would be completely happy with the finished product. I recommend Shanco without reservation.
My wife & I had a problem w/ our roof. Rain had fallen the night before,& we discovered that a roof in one of our upper bedrooms had a leak. I made a call to Jared in the morning,& within hours, I received a call from Jonathan asking if I would be available for him to come to take care of the problem within 30mins. Well,Johnathan arrived,& what & awesome job he did! He took care of that leak in less than an hour. My wife & I are truly impressed w/ the service that Johnathan performed,the leadership of Jared,& the impressive standards of Shanco. Please keep up the excellent service!!!
Shanco has excellent customer service. I cannot stress how important this is today and how hard it is to find. I had a total roof replacement 2022, it was very windy here during a last storm week that caused a leak due to missing seals. I called customer service and they had someone out here within a few days. Mr. Andrews was professional, courteous and attentive to all our concerns. I would recommend Shanco based on my experience.
Johnathan was quick and very efficient with fixing the leak on our roof!!
He was courteous, professional and thorough. He completely explained my concern and walked my entire roof to check for any problem. I was satisfied when he left. Great visit!
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